Delivery Information

Do you ship products?

Yes, we do ship Australia wide. We have partnered with Fastway Couriers, Toll iPEC and Australia Post to deliver our products through-out the country at the best rates possible.

Where do you ship?

We ship Australia wide, except for PO Boxes. If you are overseas and would like to place an order – please email us at support@austechmart.com.au and we will quote you for international freight.

What does express delivery mean?

Express delivery means that the items purchased are shipped by a faster method than standard shipping delivery times. This could either be via Auspost Express/Allied Express or a similar courier.

Sydney Metro Courier

We use a number of couriers for metro Sydney deliveries, and select the most suitable carrier for you based on your location, order size and value.

Couriers we use include Fastway, TNT, Couriers Please, Mail Call and StarTrack.

We will email shipping details when your order is dispatched this will include the carrier used and consignment note number to assist in tracking your shipment.

Delivery & Shipping Process

  • Order is placed by customer
  • Staff receive Order and is Processed
  • Once Order is prepared, a delivery is scheduled with Courier (usually Fastway Couriers)
  • Courier collects batch Orders and arrange delivery
  • Courier supply’s tracking number to us and customer simultaneously
  • Goods are delivered

If anything is taking longer than usual, please contact us at support@austechmat.com.au and we’ll follow up for you.

Delivery Times

Stock Status Delivery Time
Digital Products Immediately 3-5 business days
In Stock 5 – 7 business days

Deliveries to WA and regional areas will take longer

Out of Stock 4 – 7 weeks

 

Area Delivery Time
Sydney, Canberra 2-3 business days
Melbourne 4 business days
Brisbane 4-5 business days
Adelaide 4-5 business days
Perth, Darwin 6 – 9 business days
Hobart 14 business days


Do you offer international shipping?

Whilst we do endeavor to deliver our range anywhere in the world, No matter what your location or situation we will have an option to suit!

International shipments will be by FEDEX, Australia post Air mail or Express Courier International (ECI).

FEDEX tracking: http://www.fedex.com/au/

Can I Pick Up My Purchase?

No, as an online business, we work hard to keep our prices low by cutting out the high costs associated with maintaining a retail store and facilities.

What Is Split Shipped?

If an item is not in stock when the order is placed processing will not begin until it has arrived. If you order multiple items the order will be split shipped and items in stock will be sent first; then when the others are in stock they will be sent separately.

Could I Use Express Shipping If it is an Urgent Order?

Yes, of course. But the additional cost should be considered in advance. Due to the charges set by the customhouse of different destination counties, we recommend you to learn the exact charges of your local country. Or you will be surprised with the price.

Is Shipping Included In The Prices?

The shipping is not included in the prices; the total price includes the product price and shipping cost.

Shipping Zones

The following is for use as a guide only. Metro / Rural borders are set by courier partners, not AUSTECHMART & are subject to change.

Metro 1: Sydney, Melbourne, , Adelaide, Hobart, Launceston, Canberra, Newcastle, Wollongong.

Metro 2 : Geelong, Bendigo, Albury, Wodonga, Coffs Harbour, Gold Coast, Brisbane, Sunshine Coast, Toowoomba, Port Macquarie.

Metro 3: Perth, Wide Bay, Capricorn Coast, Mackay, Townsville, Cairns.

Rural 1: All non metro areas of VIC.

Rural 2: All non metro areas of TAS, NSW, SA, QLD, ACT.

Rutal 3: All non metro areas of WA, NT.

How much does it cost to ship my order to me?

Shipping costs are calculated dynamically for every order, based on weight and your shipping location. Options are available for other delivery methods at the time of ordering.