The length and conditions of this warranty are set by the item distributors and manufacturers, not the retailer. As the retailer AUSTECHMART will accept returns and process all warranties for all items that do not display signs of physical damage, that are within the warranty period and are accompanied by a tax invoice. AUSTECHMART does not process the warranty past the point of returning it to the distributor or manufacturer. Any decisions to replace, repair or reject the warranty claim are solely that of the distributor or supplier and not that of AUSTECHMART. Similarly the length of time it takes to complete a warranty claim also rests with the supplier or distributor in question and AUSTECHMART is not liable for damages or costs involved with the delay.
Physical damage that voids warranty includes but is not limited to;
- Bent CPU Socket Pins or CPU Pins.
- Snapped, bent or cracked connectors.
- Scratches or indentations that suggest drop or heavy impact.
- Any damage caused from improper installation, improper handling or improper usage
All valid warranty claims will receive free return shipping to the customer anywhere in Australia upon repair or replacement of the item in question by the distributor or manufacturer processing the claim.
AUSTECHMART does not repair or issue replacements internally for all non-DOA, standard RTB warranty claims and only forward them to the authorized product distributor or manufacturer for processing. AUSTECHMART guarantee that every effort will be made to return process the goods in our possession within 1-2 business days. Unfortunately, the time it takes the distributor or manufacturer to process and return the item to AUSTECHMART is beyond AUSTECHMART ‘s control. The average turnaround time is 5-10 business days however most distributors state up to 20-25 business days is considered reasonable depending on the nature of the fault and availability of a replacement or means of repair.
The cost of returning the faulty component to AUSTECHMARTmay or may not be reimbursable at the discretion of the manager handling the claim and the conditions of sale outlined by the ACCC. While we take all reasonable steps to provide the best customer service possible, returning a non-faulty component or product will incur a return shipping fee and at the discretion of the management, may incur a futile processing and testing fee to recover labor costs involved with the illegitimate claim.
AUSTECHMART offers a 7 day Dead on Arrival replacement guarantee. Where a product purchased is found to be faulty within 7 days of receiving the product (by courier for delivery orders) or date of invoice AUSTECHMART will provide a new replacement subject to stock availability.
7 Day Exchange, items purchased from AUSTECHMART can be returned for immediate exchange under the following conditions.
- The item is clearly faulty, not as advertised or dangerous.
- The item is returned with proof purchase in the form of a tax invoice.
- The item invoice date is within 7 days of the products return.
In the event a replacement item is not in stock for the exchange and cannot be made available to the customer within 72 hours, the customer has the choice of swapping to an alternative product [price difference payable or refundable], store credit or a refund [Unless the item was a special order item not previously listed prior to purchase, special order items must allow up to 7 days for replacement stock orders before eligible for a refund]
How can I return a faulty item?
We aim to provide all AUSTECHMART customers with products of the highest standard and quality. If you have received an item that has a fault, it will need to be assessed by a Store Manager of Distribution Centre (Distributor).
You won’t have any legal rights if:
- It was damaged by wear and tear, an accident or misuse
- You knew about the fault before you bought the item
- You’ve just changed your mind
- If the product has been damaged or abused through misuse, abnormal use or negligent use
We recommend that you send the item back for assessment at our supplier Distribution Centre.
Once assessed, we will be able to help resolve the issue quickly and advise you of the next steps. Please note that we cannot guarantee a refund or exchange for any items until they have been assessed by our Distribution Centre team. Until your product is assessed, you will be responsible for the cost of return shipping.
To return a faulty product purchased online, please login to your account and click on the relevant order number and then click the “Request RMA” button to lodge a claim. You will then be issued with a Return Authorization (RA) number. Please clearly print your RA number on the outside of the package when returning it to us. Include with the product a copy or scan or your proof of purchase. Failure to display the RA number (unless otherwise instructed) or proof of purchase will mean that your return will NOT be accepted until all documentation is provided.